Design Thinking/Sprint and Storytelling

Design Thinking/Sprint and Storytelling

There is not a human being on this earth who doesn’t have a story, which means everyone has a purpose for living and, by the fact, is creatively contributing to life. David Kelley, founder of IDEO, stated, “Design Thinking is a process of empathizing with the end...
Fostering Innovation in organizations through Design Thinking

Fostering Innovation in organizations through Design Thinking

In the May 15, 2018 Work Design Magazine[1], Chris LaPata, client leader with BHDP Architecture[2], addresses the importance of Design Thinking in innovative workplaces. “Without innovation, organizations risk the possibility of either being acquired by a company with...
Design Thinking, The Secret Weapon Of Success

Design Thinking, The Secret Weapon Of Success

Forbes has come up with its own definition of Design Thinking amidst so many other “floating” interpretations of this buzzword: “Design thinking combines creative and critical thinking that allows information and ideas to be organized, decisions to be made, situations...
The importance of personalizing customer experience

The importance of personalizing customer experience

Having a personal relationship with a professional seems to be a normal experience for most people.  How often have we heard someone express this in terms of “my doctor”, “my lawyer”, etc.?  This is, in fact, a personal ownership of services rendered that is expressed...
The Coachable Team

The Coachable Team

*This article originally appeared in the July 2017 edition of Association for Coaching. Complete issue can be found here. What is it that makes a team easier to coach, and what impedes the process? Here we draw on recent studies to explain what characteristics define...